We are seeking an experienced, organised and proactive Senior Business Support Officer to join our client’s Long Term Conditions Team within Adult Social Care.
The successful candidate will provide high-quality administrative and business support to social care professionals, helping to ensure the effective delivery of services to adults with long-term health and care needs. The role will involve coordinating administrative processes, maintaining accurate records, managing case management systems and supporting the team with day-to-day operational requirements.
The postholder will work closely with Social Workers, Occupational Therapists, Care Managers and other professionals, coordinating referrals, assessments, reviews and documentation, arranging meetings and appointments, preparing reports and correspondence, and monitoring outstanding actions.
As a senior member of the team, the postholder will also provide guidance and support to other business support staff, helping to maintain high standards and effective processes. The role requires someone who can manage competing priorities, handle sensitive information appropriately and communicate confidently with professionals and service users.
The successful candidate will have knowledge of Adult Social Care processes, adult safeguarding and confidentiality requirements, alongside strong organisational, IT and communication skills.
- Provide high-quality administrative and business support to the Long Term Conditions Team.
- Support Social Workers, Occupational Therapists, Care Managers and other professionals with day-to-day administration.
- Manage and maintain accurate records on Adult Social Care case management systems.
- Process referrals, assessments, reviews, reports and other relevant documentation.
- Coordinate meetings, appointments, reviews and team activities.
- Monitor outstanding actions, deadlines and workloads to ensure tasks are completed within required timescales.
- Handle sensitive and confidential information in line with data protection and organisational policies.
- Respond professionally to telephone, email and general enquiries from service users, professionals and partner agencies.
- Prepare correspondence, reports, spreadsheets and other documentation.
- Provide guidance and support to Business Support Officers and assist with training and development.
- Help maintain consistent administrative processes and identify opportunities for service improvement.
- Support the team with performance monitoring, data collection and reporting.
- Liaise with internal departments and external agencies where required.
- Identify and escalate safeguarding concerns or other issues appropriately.
- Prioritise competing demands and manage a busy workload effectively.
- Ensure all work is completed accurately and in accordance with Adult Social Care policies and procedures.
- Previous experience in a senior business support, administration or coordination role.
- Ideally, experience working within Adult Social Care, healthcare, social care or a related care environment.
- Previous experience supporting multidisciplinary teams and senior professionals.
- Knowledge and understanding of Adult Social Care processes and procedures.
- Knowledge and understanding of adult safeguarding.
- Experience using case management systems and Microsoft Office applications.
- Strong written and verbal communication skills.
- Excellent organisational and time-management skills, with the ability to prioritise competing workloads.
- Experience handling sensitive and confidential information appropriately.
- Ability to work independently and use initiative when dealing with complex or urgent tasks.
- Understanding of data protection, confidentiality and information governance requirements.
- Relevant administration, business support or care-related qualifications would be desirable.
- Weekly pay
- Holiday pay
- Friendly and supportive team
- Opportunity to gain valuable experience within the healthcare sector
- Excellent opportunity for professional development and career progression