MAIN RESPONSIBILITIES

1. Working in the Commercial Office(s), taking a lead on issues which arise daily in the operation of the Council’s waste disposal, commercial waste and associated collection service operations across BCP Council.

1. These posts will be based at either the Recycling Centre, Nuffield or Recycling Centre, Millhams and some cover may be required between sites.

1. To plan, collate, organise, analyse and report any statistical data or information needed for payment validation, performance indicator monitoring, contractor performance, management information and external agency reporting.

1. Understand relevant legislation and provide advice and make recommendations in accordance with the purpose, priorities and values of BCP Council.

1. Continually demonstrate excellent interpersonal skills and be a confident communicator building effective relationships both internally and with customers external to our organisation. Where appropriate, promote and market our commercial services.

1. Have the ability to lead, plan and organise own daily workload and that of others, this includes the commercial waste drivers, including both skip vehicles, bin delivery and refuse and recycling crews. It is often essential to re-prioritise the workload of others as a result of operational or customer related issues, to ensure an efficient day-to-day service is delivered.

1. Liaise daily with operational teams to resolve service queries and carry out de-briefs.

1. Independently respond to service requests, queries on policy and procedures and resolve issues and complaints. If unable to assist, recommend alternative courses of action to ensure that residents are at the heart of everything we do. Communications will be received either by telephone, email or face to face at the sites.

1. Take credit card payments daily and maintain bad debtor control of non-payers, handling confidential information with discretion.

1. Use databases and business-related specialist software packages accurately and confidently in relation to the commercial waste business, garden waste service, customer service and finance and payment systems.

1. To administer the commercial waste and skip business database of approximately 3,000 contracts ensuring accuracy of information and communication.

1. To ensure that the Council is fully compliant in its legal obligation to monitor vehicles movements, handle all documentation regarding Waste Transfer Notes, weighbridge tickets and its operation, and undertake training accordingly.

1. Introduce measures in specialist areas that allow for a constant review on whether the work carried out is meeting the customers’ and Council’s purpose.

1. Due to the location of the office and requirement to liaise with operational colleagues at the sites (both in the office and outside), you will be required to wear safety PPE at all times when entering and leaving the office.

1. To undertake such other duties as may be required from time to time commensurate with the level of the post.
2. To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements, including the Equality Act, the Health and Safety at Work Act and Data Protection Act.