We are seeking an organised and proactive Business Support Officer to join our client’s Long Term Conditions Team within Adult Social Care.
The successful candidate will provide high-quality administrative and business support to social care professionals, helping to ensure the effective and efficient delivery of services to adults with long-term health and care needs. The role will involve managing administrative processes, maintaining accurate records, coordinating information and supporting the wider team with day-to-day operational requirements.
The postholder will work closely with Social Workers, Occupational Therapists, Care Managers and other professionals, providing a responsive and customer-focused service. Responsibilities will include maintaining case management systems, processing referrals and documentation, arranging meetings and appointments, responding to enquiries, preparing reports and correspondence, and ensuring information is recorded accurately and in line with relevant policies and procedures.
The role requires someone who can manage competing priorities, handle sensitive and confidential information appropriately, communicate effectively with professionals and service users, and work independently while contributing positively to a busy multidisciplinary team
- Provide comprehensive administrative support to the Long Term Conditions Team.
- Maintain accurate and up-to-date records on relevant Adult Social Care systems.
- Process referrals, assessments, reviews and other documentation.
- Coordinate meetings, appointments and team activities.
- Support Social Care professionals with day-to-day administrative tasks.
- Respond to telephone, email and other enquiries in a professional manner.
- Prepare correspondence, reports and other documentation.
- Ensure confidential and sensitive information is handled appropriately.
- Monitor outstanding actions and support the team to meet deadlines.
- Work collaboratively with internal teams and external partner agencies.
- Follow Adult Social Care policies, procedures and data protection requirements.
- Previous experience in an administrative or business support role.
- Ideally, experience within Adult Social Care, health, social care or a similar public sector environment.
- Knowledge and understanding of adult safeguarding principles and procedures.
- Highly organised with the ability to manage a varied workload.
- Confident using IT and case management systems.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to prioritise tasks and meet deadlines.
- Experience handling sensitive and confidential information appropriately.
- Ability to work independently and as part of a wider team.
- Weekly pay
- Holiday pay
- Friendly and supportive team
- Opportunity to gain valuable experience within the healthcare sector
- Excellent opportunity for professional development and career progression