Key Responsibilities

• Carry out coffin conveyancing duties between bereavement sites across the BCP and wider

Dorset area using the in-house bespoke conveyancing vehicle.

• Working as part of a team, carry out the safe and respectful transfer of coffins of various

sizes and types, using lifting aids provided, enabling cremation to take place within the

required statutory period following committal.

• Maintain the conveyancing vehicle to a safe working standard at all times including

arrangements for scheduled servicing and repairs.

• Ensure the conveyancing vehicle is sufficiently refuelled and always presented in a clean

and tidy condition at all times both inside and out.

• Maintain mileage records as required.

• Assist with the operation of ceremony services at the various bereavement sites including

the cleaning of the ceremony space, the operation of the digital musical and visual tribute

system and the conducting of attendees into and out of the ceremony space for services

booked.

• Carry out communal non-witness scatters within the designated memorial ground.

• Carry out pre-booked witness scatters in the presence of family members and friends within

the designated memorial ground.

• Assist with the safe operation of the crematory including the racking and storage of

deceased and the processing of cremated remains.

This job description is not exhaustive and reflects the type and range of tasks, responsibilities and outcomes

associated with this post.• Provide a high standard of customer service and ensure that the needs and special

requests of the bereaved are met wherever practically possible.

• Carry out low level general maintenance work relating to the removal, installation and

cleaning of memorials.

• Carry out cleaning duties within the ceremony spaces and associated public areas including

the Floral Court, Book of Remembrance Room, waiting room, toilets and car parking areas.

• Carry out low level grounds maintenance work under supervision of the Grounds

Supervisor as and when needed.

• Display a sensitive and customer-focused approach to the bereaved and the general

public at all times.

Specific Qualifications and Experience

• A full and clean UK driving licence (category B). (Essential)

• At least 1 year’s driving experience of a conventional, rigid-axled light van of up to 3.5

tonnes in weight. (Essential)

• Able to lift up to 50kg in weight and manoeuvre weights of up to 190kgs using approved

lifting aids during lengthy periods. (Essential)

• Knowledge of the funeral or bereavement trade (Desirable)

Personal Qualities & Attributes

• Attention to detail and methodical approach to work at all times. (Essential)

• Able to work under pressure and to tight deadlines. (Essential)

• Able to work as an effective team player, assisting and supporting other team members as

and when required. (Essential)

• Respects diversity and adopts a fair and inclusive approach with everyone. (Essential)

• Open to change and actively seeks to support it. (Essential)

• Practical and able to solve problems in a logical, safe and systematic way. (Essential)

• Have a good level of awareness and be able to respond to changing circumstances and

environments. (Essential)

• Committed to achieving and maintaining standards of excellence. (Essential)

• Possess effective interactive communication skills with the ability to deal with potentially

difficult and sensitive situations in a professional and calm manner. (Essential)

• Possess a high level of resilience, emotional stability and maturity. (Essential)

• Demonstrates the highest standards of personal conduct, honesty, integrity that inspires

trust and confidence (Essential)

• Contribute to and celebrate the success of the whole team (Essential)

Job Requirements

• Be flexible in approach to work undertaking a variety of duties in a variety of working

environments (Essential)

• Able to assist with transferring and manoeuvring coffins including bariatric-sized coffins

using hydraulic trolleys and other lifting aids (Essential)

• Undertake Manual Handling and Lifting training to ensure safe methods of working are

adopted at all times (Essential)

• Undertake First Aid in the Workplace training and provide first aid in the workplace as and

when needed post-training and qualification (Essential)

This job description is not exhaustive and reflects the type and range of tasks, responsibilities and outcomes

associated with this post.• Weekend working required on a rostered basis (Essential)

• To be of smart appearance at all times with wearing of assigned BCP Bereavement Care

uniform/workwear and PPE (Essential)

• Able to work split shifts if needed during periods of high demand (Essential)

• Able to deal with noise and vibration from crematory equipment (Essential)

• Able to deal safely, using PPE, when undertaking duties with appropriate safety measures

and equipment as detailed in the Standard Operating Procedures and Risk Assessments

(Essential)

• Comply with the requirements of GDPR and ensure the appropriate level of protection of

personal information and confidentiality (Essential)