Position title
Hotel Receptionist - Permanent
Description
Our client is looking for a full time front of house / Receptionist for a luxury hotel & Restaurant complex in Wareham
Responsibilities
As a Assistant Front of House, you will play a pivotal role in our Front of House Team. Your responsibilities will include but are not limited to:
- Providing excellent standards of customer experience and hospitality to our customers.
- As the first person our customers will meet, you must represent our hotel and brand to exacting standards.
- Familiarise yourself with the hotel, its rooms, restaurant, food, and surrounding area to be able to answer guest questions confidently
- Understand and manage the guest reservation process for Rooms and Restaurant.
- Bar duties (depending on age)
- Serving Afternoon Tea, Morning Coffee, and Drinks depending on the shift
- Breakfast Service
- Respond to email and phone inquiries
- Guest check-in and check out
- Ability to progress to Junior Supervisor, and to Duty Manager.
Qualifications
The role includes evenings and weekends. Experience of Guestline, Resdiary and Newbridge a plus but full training will be given.
Job Benefits
- Enviable Working Environment: Work in a stunning setting, right on the river with incredible views.
- Perks and Discounts: Enjoy discounts on hotel rooms, food and beverage, and access to other Pride of Britain properties. Benefit from discounted stays at Cornish holiday cottages.
- Staff meals: Free meals while on duty.
- Convenience: Free parking is available if required.
- Health and Wellbeing: Access to Hospitality Action, a charity supporting hospitality professionals.
- Team Bonding: Engage in company social events to foster camaraderie.
£12.21-£12.75 per hour doe
They also pay tips at the end of each month which can provide a lovely bonus during your time with us.
